Customer Relationship Manager – Chania Cleaners Limited

Tasks and Responsibilities
Regularly travelling to attend meetings with clients
In depth analysing and interpreting performance and customer service data.
Seeking customer and front line staff feedback to develop continuous improvement plans
Tracking the mood of the clients through customer survey forms
Dealing with customer complaints and compliments
Conduct and document process and system audits using written procedures as audit standards
Ensuring that the cleaning manual and procedures are followed to the latter
Organise training and exercises for all employees as appropriate
Ensuring that any training materials required in performance management are prepared a week before the actual training
Proper filing of the work plans and scrubbing schedules
Carry out inspections to ensure that workstations are cleaned and disinfected appropriately
Participate in the construction and/or revision of SOPs
In depth experience of analyzing and interpreting performance and customer service data.
Experience in employing customer and front line staff feedback to develop continuous improvement plans.
Experience of report writing and ability to prepare and present complex reports to a wide range of key Customers

Skills and Experience
A Degree/Diploma in Business related Studies
An IT experience is an added advantage
A minimum of 1 year experience in the same
Ensure that product and services of employees are reliable
Documenting findings of improvements and faults in products and services
Have good communication and report writing skills
Excellent computer skills.
Demonstrated leadership and vision in managing staff groups and major projects and initiatives
Have good analytical skills
Be a good listener, able to respond to results and consumer research
Be enthusiastic and a go getter

Kindly send your CV and testimonials before 14th of March 2015 to jobs@chaniacleaners.com and indicate your expected salary.

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