ICT Officer – Fairtrade Africa

The main purpose of the job is to drive the use of technology in FTA, provide effective IT systems, help develop and implement IT standards and policies, and provide technology support and solutions to meet the needs of the organization.

Server Administration
• User Administration, Logins, Email Addresses
• Change Configurations
• Permission System (LDAP,AD) – Logins |Groups|Permission Levels| Alias’
• Email Distribution Lists
• Ensure Secure Encrypted Connections to FTA Servers
• Ensure software upgrades and updating
• Ensure set up of shared network drives & folders
System Security and Disaster Recovery
• Managing the configuration of backup routines including safe-keeping external backup and rebuilding files as necessary
• Scheduling upgrades and security backups of hardware and software systems
• Client Anti-Virus Software
• Email Black and Whitelisting (Alinto spam proxy)
• Ensure email archiving
• Developing and Maintaining a FTA Servers
• Managing IT security Infrastructure
• Developing and operationalising an IT Disaster Management Plan
• Trouble Shooting system and network problems and diagnosing and solving hardware or software faults
• Managing the TCP/ IP, DNS, DHCP
• Managing DSL; PTP; VPN and Glass Fiber Connections
• Monitoring the internal LAN / WLAN Connections
• Monitoring the gateways, switches, internet switches and firewall
• Organizing secure in-house IT wiring
• Monitor employee usage of internet resources to ensure compliance with established policies and procedures; reports violations to Finance Manager and also to Senior Management.
• Ergonomics

IT Maintenance
• Managing all printers including purchasing, leasing, administration, installation & configuration of local and network printers
• Organize purchase of computer consumables such as tonners
• Managing configuration of print clients
• Monitor and liaise with service providers to provide maintenance
• Configure telephone clients
• Administration of Telephone system
• Monitoring phone errors and communication with service providers
• Configure intelligent phone emails
• Basic repair of IT equipment and replacement of parts
Service Providers Management
• Planning, developing and implementing the ICT budget, obtaining competitive prices from supplier to ensure cost effectiveness
• Develop TORs and SLAs when engaging service providers
• Managing IT contracts and negotiating for new contracts
• Update any existing contracts in relation to FTA needs

Database Management & Website Support
• Working with the regional teams to ensure producer database is updated or provide assistance to producers
• Ensure FTA website is maintained and continuously updated
• Maintain and update the mini-sites/links on FTA website – AFC, GENDER, REGIONAL NETWORKS
User Support
• Deliver all IT indication and training to new staff
• Develop procedure and manual to guide staff on how to navigate through FTAs IT system and measure taken to ensure security of IT assets and organizational data.
• Organize needed IT trainings
• Managing FTA Request Tracker Ticket System for user support
• On site user support to all staff in the Secretariat and use TeamViewer to provide Remote user support to staffs in the Regions or satellite offices
• Managing FTA computer set up
• Setting up new users’ accounts and profiles and dealing with password issues

General Administration
• Documentation of core IT tasks
• Build up FTA IT Wiki
• Organize for hardware and software purchase
• Ensure all users computers are properly configured
• Monitor hardware & Software warranty and repair
• Maintain record of software licenses and ensure license Management
• Prepare a routine and special report on all IT related activities including monthly, quarterly and annual reports.

An application form (CVs will not be accepted) can be found on the jobs and volunteering page of our website http://www.fairtradeafrica.net/about-us/jobs-and-volunteering/ If you have any queries, please e-mail recruitements@fairtradeafrica.net or call (+254) 020 2721930, or +254 2667669 and ask to speak to a member of the HR team. Qualified applicants will be subjected to background checks as a pre-condition of employment. Completed applications should be saved in the applicant’s name and the position (ICT OFFICER), and be e-mailed to recruitements@fairtradeafrica.net. All applicants should state how they meet essential requirements of the post and include their email address, telephone contacts and three referees with contact details on the application form.

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