Service Delivery Manager – Salt

Job description
We are currently recruiting for a Service Delivery Manager to join a leading Microsoft Gold Partner Consultancy in Nairobi.

Requirements:
Be a major influencer in the development of a new managed service practice for international customers focusing on Windows 10 and Office 365
Have proven experience working in an ITIL environment
Take ownership of ITSM platform for the company
Continuously look to improve the service offered to customers, through both technology and customer service
Have previously managed a team and supported in the development and growth of that team
Contribute to planning and delivery of the overall customer IT strategy, concentrating on cost reduction and service improvement
Produce management reports for the customer and internal management, providing analysis, feedback and actions based on trends, root cause analysis and other reports for both internal use and customers
Manage customer service review meetings, workshops and presentations to support collaborative issue resolution, service improvements and knowledge sharing
Be willing to travel internationally on occasion
Manage the team and service through KPIs
Maintain service levels within the team and where there are bespoke requirements within a customer contract
Responsible and accountable for the management of day-to-day operations to ensure contractual commitments and service levels are met
Be an escalation point for customers and internal staff where required

Method of Application
If this role interests you then please feel free to apply or email me directly at abasley@welovesalt.com

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