Service Manager/Lecturer – Kenya Red Cross Society (KRCS)

Managing all food and beverage operations within budget and to the highest standards as well as delivering an excellent guest experience. He will also be responsible for Leading F&B team by developing, training and appraising them.

Manage inventory, order food and beverages equipment and supplies within budgeted guidelines to the highest standards.
Contribute to the development, planning & implementation of high quality curriculum.
Lead F&B team, provide coaching, training and appraising talented personnel
Preserve excellent levels of internal and external customer service
Identify customers’ needs and respond proactively to all of their concerns
Establish targets, KPI’s, schedules, policies and procedures
Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
Inspect F & B supplies, equipment and work areas
Ensure students comply with health, food safety standards and regulations
Investigate and resolve complaints regarding food quality and service
Schedule student hours and assign duties
Establish standards for students performance and customer service
Co-coordinate activities of the service students
Liaise with kitchen, in compile menu for students training and restaurant food service areas and student dining
Monitor F & B orders and any needed work with the Chef to remedy any delays in service.
Any other duties as may be assigned by management

Key Skills and Competence:
Outstanding F & B techniques and interpersonal relationship skills
Capacity to work under extreme pressure
Ability to train students in executing different service styles and techniques at the training restaurant.
Excellent leadership and management skills
Ability to delegate tasks appropriately

Education and experience:
University Degree in Hotel Management, Events or equivalent
Proven experience as F & B Service manager
A deep understanding of, commitment to and involvement in hospitality Industry
Proven Experience in a 4/5 Start Hotel is necessary
Must be computer literate

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