Reporting to the Group Head, eCommerce, the ideal candidate’s key duties and responsibilities will include:
Establish and grow merchant eCommerce business in Kenya and translate all capabilities to subsidiary countries.
Design and maintain easy merchant onboarding process, high availability, excellent customer experience, and award winning Merchant/eCommerce business
Drive deposit and transaction fee through Merchant eCommerce businesses
Document, track and report all expense, revenue and profitability lines by product line, to surpass budget in every country
Maintain realtime business intelligence on system performance, subscription, revenue, cost and profitability of Merchant, by country and aggregated for the group.
Continuously innovate Merchant/eCommerce acquiring space
Ensure strict compliance with web merchant acquiring regulations and guidelines at onboarding points and during operations
Ensure timely cost accrual and revenue assurance down to branches
Update the Group Director of Payments, Group Head of eCommerce and Country Heads/Directors of Payments of situations, issues, opportunities, relationships and performance of Merchant eCommerce businesses timely.
Work with IT and solution providers to develop new Payment solutions for the Group and subsidiaries to match the capabilities at the center of excellence
Manage all development projects for the group
Ensure timely and monthly report of Mercahnt eCommerce optimization (subscription, deployment, sales, and financial performance)
Provide support to eCommerce merchants by collaborating with Operations support, IT support and card scheme support
Experience in running of Digital payments and specifically Merchant eCommerce
Finance: Experience in managing revenue, cost, profit management and digital reporting
Strong Marketing and Sales skills to drive Merchant eCommerce adoption and utilization
Excellent Leadership and interpersonal skills: Relationship management
Sharp business acumen, including ability to assess risk and appropriate levels of return
Strong leadership capability, deliverance, objectivity, excellent interpersonal skills, multicultural awareness and sensitivity
Good understanding of regulatory compliance and corporate governance.
Ability to nurture effective relationship with local regulators as well as government bodies and officials.
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