Business Development Manager, Broker Channel – Heritage Insurance – Nairobi

Job Summary
The role holder will be responsible for driving implementation of the sales strategy for the corporates’ market segment to ensure achievement of the department’s strategy through broker channels.

Key Responsibilities
Participate in the formulation and the implementation of the sales strategy in line with overall growth strategy of the business.
Actively manage relationships with brokers and build relationships with new clients and intermediaries for continued business
Provide input into the development of the corporate business budget to ensure sucient allocation of resources.
Manage and maintain existing corporate client relationships to identify opportunities for cross selling, areas of growth and new business acquisition.
Manage a portfolio of strategic corporate clients to enhance increased revenue
Liaise with the relevant internal departments to ensure customer instructions are executed within the set timelines and enhance the levels of customer service in the department
Liaise with the Agency team to ensure achievement of the corporate sales targets.
Identify broker business opportunities, negotiate and close business deals within the company quality business guidelines to increase the market share.
Continuously conduct competitor analysis of the market and develop adaptive strategies to ensure responsiveness and gain the competitive edge
Conduct continuous product training for all brokers in order to ensure product knowledge and professionalism is upheld and clients are advised appropriately to avoid misrepresentation
Build up detailed knowledge about the company’s products and keep abreast of market conditions and developments.
Actively monitor customer preference to determine focus of sales eort.
Provide accurate and competitive quotations for all the products lines and ensure they are delivered promptly to brokers and prospective clients.
Plan and coordinate sales team training and performance evaluation to develop and enhance their performance
Provide input in the development and pricing of new products and services to ensure the availability of products and services that resonate with the customer
Monitor and prepare reports on periodical basis on new business closed, renewals and prospects
Ensure continual training and development of corporate sales team members to improve on performance.
Ensure the company works only with properly licensed brokers with ethical practices
Exploit synergy with other Group companies to grow business
Ensure credit control policy is adhered to in respect to business onboarded
Continuously liaise with ICT to ensure that the S&D module in PAS works in a robust and ecient way for delivery of the department’s objectives
Build excellent work relationships with the internal team, marketing sta, and other managers to increase sales opportunities and thereby maximize revenue for their organization
Help manage existing clients and ensure they stay satised and positive by oering solutions and services that meet or predict the clients’ future needs to ensure business retention
Implement the Treat Customers Fairly (TCF) guidelines in Sales and Distribution
Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends.
Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels.

Bachelor’s Degree in Insurance, Marketing or other business-related discipline
Diploma in Insurance (ACII or AIIK)
Member of CII or IIK

8 years’ experience in a similar role in the insurance industry, 3 of which should be in supervisory capacity

Sales and marketing skills
Managing and executing strategy
In depth understanding of insurance operations and concepts
Knowledge of insurance regulatory requirements
Knowledge of underwriting processes, procedures and concepts
Insurance product knowledge
Stakeholder management skills
Formulating strategies and concepts
Entrepreneurial and commercial thinking
Planning and organizing
Relating and networking
Working with people
Adapting and responding to change
Deciding and initiating action
Persuading and inuencing
Presenting and communicating information
Leading and supervising
Creating and innovating
Adhering to principles and values
Achieving personal work goals and objectives

Method of Application
If you meet the above requirements, you are encouraged to forward your application and updated CV to by 14th July,2023.
Clearly state the job title on the subject heading.
Heritage is an equal opportunity employer and actively encourages diversity.
Please note that only shortlisted candidates will be contacted.