Credit Control Officer – Kenyatta University Teaching, Referral & Research Hospital – Nairobi

Job Purpose
Reporting to the Credit Control and Insurance Manager, the Credit Control Officer’s job exists to ensure proper maintenance of monthly cash collections performance as per set
target and carrying out credit control administration activities as per the credit control process at KUTRRH.

Duties and Responsibilities
Monitor and manage the hospital’s credit and collection activities.
Ensure timely collection of payments from patients and insurance companies.
Maintain accurate records of accounts receivable and update billing information.
Communicate with patients and insurance companies regarding payment inquiries and discrepancies.
Implement credit control policies and procedures to minimize bad debt and improve cash flow.
Any other duties assigned by the Supervisor.

Qualifications & Requirements
Bachelor’s degree in finance, accounting or a related field.
A CPA-K or equivalent will be an added advantage.
Proven experience in credit control or accounts receivable management.
Excellent knowledge of financial principles and accounting practices.
Attention to detail and accuracy in record-keeping.
Proficiency in using financial software and MS Excel.
Fulfilled the requirements of Chapter Six (6) of the Constitution of Kenya, 2010.

Key Competencies
Strong interpersonal skills to build relationships with patients and insurance representatives.
Ability to work independently and handle multiple tasks simultaneously.
Good organizational skills and ability to meet deadlines.
Assertiveness and ability to handle difficult conversations.
Attention to customer service and patient satisfaction.
Strong analytical and problem-solving skills.
Excellent communication and negotiation skills.
Fulfilled the requirements of Chapter Six (6) of the Constitution of Kenya, 2010

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