Duties & Responsibilities:
Receiving ,attending and directing visitors
Handling customer complaints and address them as required
Writing reports and analyzing customer service
Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.
Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
Maintains data entry requirements by following data program techniques and procedures.
Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.
Tests customer and account system changes and upgrades by inputting new data; reviewing output.
Secures information by completing data base backups.
Maintains operations by following policies and procedures; reporting needed changes.
Maintains customer confidence and protects operations by keeping information confidential.
Contributes to team effort by accomplishing related results as needed.
Ensuring an updated list of the scheme members is available
Requirements: Skills and Qualifications
Must be computer literate
Atleast a certificate in a relevant field
Good communication skills
Other relevant skills: Organization, Typing, Data Entry Skills, Attention to Detail, Confidentiality, Thoroughness, Decision Making, Independence, Analyzing Information, Results Driven, Energy Level.
1-2 years working experience.
Must be a resident of the preferred location
Monthly Salary: Kshs 12,698.00 (Gross)
Aged between – 21-26 yrs
How to Apply:
Send a updated CV to hr@asteriskkenya.com.
Quote the position applied for and preferred location as the subject.
Only shortlisted candidates will be contacted for interview.