About the role
Burn is looking for an IT Assistant who will be responsible for carrying out specific tasks – as defined by the IT Manager
Duties and responsibilities
Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
Support development and implementation of new computer projects and new hardware installations.
Diagnosing and fixing problems or potential problems within the network and its hardware, software, and computer systems.
Assist in maintaining IT inventory for all IT assets within the organization and conducting regular preventive maintenance on all IT assets and logging the same.
Preparing regular reports on IT support issues, maintenance logs, and any other relevant report that may be asked by the supervisor.
Recommend, schedule, and perform PC, hardware, and peripheral equipment improvements, upgrades, maintenance, and repairs.
Configuring hardware and software, setting up peripherals such as printers or routers, repairing equipment, and providing daily support for computer network users.
Monitoring network, firewall, and computer systems to ensure 99.9% uptime, security & improved performance.
Provide user support in setting up & conducting end user training for all relevant IT platforms.
Any other duties as assigned by the supervisor.
Skills and Experience
Bachelor’s Degree in Computer Science, Information Technology, or IT-related field.
A minimum of 2 years in a fast-paced IT support environment.
Method of Application
Interested and qualified candidates should forward their CV to: firstname.lastname@example.org using the position as subject of email.