IT Officer – Shining Hope For Communities – Nairobi

Position Objectives and Responsibilities
Provide technical support to all SHOFCO staff for software, hardware, and network issues
Install and configure computer hardware, software, systems, networks, printers and scanners
Maintain and troubleshoot all IT systems, including servers and databases.
Conduct regular maintenance and updates of all IT systems to ensure they are up-to-date and secure
Evaluate and modify the system’s performance for increased efficiency and user productivity.
Manage the SHOFCO helpdesk system and respond to user inquiries in a timely and professional manner
Manage and troubleshoot SHOFCO’s communication systems, including telephones and networks.
Develop and implement IT policies and procedures to ensure that all IT systems are used efficiently and effectively.
Provide training and guidance to SHOFCO staff on IT systems and applications.
Work with the Head of IT to develop and manage the IT budget.
Conduct research on new and emerging technologies and make recommendations for their implementation
Maintain the integrity of the systems, server deployment and systems security.
Produce user and support guides.
Assist with other IT-related tasks and projects as needed

Academic qualification
Bachelor’s degree in Computer Science, Information Technology, Business Information and Technology or a related field

Professional Qualification
Certification in Information Technology related professional courses
Other requirements (unique/job specific)
Working knowledge of infrastructure including servers, storage, firewalls, routers etc. or working knowledge of the software (APIs, programming, configuration).
Working experience in G-Suit applications, SAP, web applications, AWS and MS Azure will be added advantage.
At least three years of experience in IT support or a related field in a busy work environment.
Strong technical skills and experience with computer hardware, software, systems, networks, printers and firewalls.

Functional Skills
Ability to diagnose and troubleshoot technical
Excellent problem-solving skills
Organizational skills
Knowledge of emerging technologies and their potential applications in the non-profit sector
Behavioural Competencies/Attributes:
Following procedures
Establishing rapport and good collaboration
Inviting feedback
Excellent written and verbal communication skills

Method of Application
Interested applicants should send their applications together with a detailed CV to, quoting their current and expected salaries. All Applicants must provide at least three professional references. The Subject should clearly indicate the position being applied for. Applications without this information will not be considered. Applications should reach us no later than 14th June 2023. Only shortlisted candidates will be contacted