Manager-Service Delivery – Rafiki Microfinance Bank – Nairobi

Duties & Responsibilities
Maintain customer service excellence at the branch level.
Banking hall and call management.
Custodian of tools of trades and stationaries.
Branch operational risk management
Manage customer onboarding process.
Cash and float management.
Ensure security procedures are adhered to and monitor general physical security of the branch.
People Management.
Review and action on reports according to laid-down instructions
Submission of periodic reconciliation reports.
Cross-sell and up-sell the bank products.
Grow transactional income at the branch.
Any other official duty assigned from time to time.

Key Competencies, Skills, Qualifications and Experience
Bachelors’ degree in business related field.
5-6 years Working experience in Service Delivery and in a supervisory role
Interpersonal skills
Organization skills
Analytical skills.
Proficiency in MS Office
Product Knowledge
People Management skills.

Method of Application
Interested candidates are requested to send their cover letter and CV to quoting the position applied for on the email subject on or before 25th October 2022 at 5:00pm.
Note: “Only shortlisted candidates shall be contacted”