Implement the Bank’s strategy at branch level in terms of growth in customer base with concurrent growth in branch liabilities and assets.
Oversee customer service delivery, maintenance and improvement of Retail Banking service standards in order to ensure customer satisfaction and retention.
Formulate and implement branch business plans, forecasts and budgets and ensure their control and periodic reviews.
Provide guidance and leadership to staff and be responsible for their training and development.
Manage the performance of staff to ensure delivery of set targets through diligent performance management.
Implement and monitor the operational risk management guidelines for the branch.
Support marketing initiatives and monitor and provide regular feedback on products performance.
Maintain the look, feel and physical security of the branch premises as well as staff and customers.
Qualifications and Competencies
Holder of bachelor’s degree in a business related field from a recognized university.
Possession of professional banking qualifications such as AKIB and/or CPA (K) will be added advantage.
At least 7 years’ experience in general banking, 3 of which should have been in branch management.
Should have experience in Credit Analysis and administration.
Should have thorough knowledge and understanding of the banking industry.
Should have excellent inter-personal, communication and negotiation skills with the ability to network and develop strong business relations.
Should have strong leadership and people management skills with demonstrated competencies in championing high performance management.
Should have excellent planning, organization, problem solving and analytical skills.
Method of Application
Qualified and interested candidates who meet the above requirements should send their application in HARD COPIES quoting the title of the position applied for on the cover letter and envelope, together with a detailed Curriculum vitae, copies of certificates and the contact information of three referees to:
The Chief Executive Officer
Consolidated Bank of Kenya Limited
P.O. Box 51133 – 00200
All applications should be sent through the above address ONLY, and received no later than 5.00 p.m. on Wednesday, 19th April 2023. Only selected candidates will be contacted.
KOINANGE STREET BRANCH
Consolidated Bank House
Ground Floor, 23 Koinange Street
P. O. Box 67124 – 00200, Nairobi
Tel: +254 20 321 5403
Cell: +254 703 016403
Branch Opening & Closing Time
Monday to Friday : 8.30am to 4.00pm
Saturday : 8:30am to 1:00pm