Dispatch Supervisor – Brites Management – Nairobi

Dispatch Management
To provide a professional dispatch service to customers, encompassing both speed and accuracy
Ensure Stock is supplied to customers within specified parameters
Dispatch Assistants receive correct documentation to pick, allocate and distribute products to customers
Correct stock and volume issued
Compliance to stock dispatch administration requirements
Receive delivery requests and confirm delivery requirements
Complete delivery documentation accurately and in full
Relationship management in order to increase basket size
Schedule deliveries to ensure optimal efficiency of drivers and vehicles
Track and monitor driver progress and compliance relating to scheduling, policies
and service standards
Receive and reconcile delivery documentation, address discrepancies and maintain accurate records
Manage customer returns according to agreed standards
Transfer data from the order sheet and invoices to the dispatch sheet
Ensures that correct truck assigned to correct route is loaded.
Supervises the loading team ensuring that loading is done in a correct and timely manner.
Ensure accurate transfer of data from order sheet and invoices to the dispatch sheet
Ensure correct and timely loading and dispatch
Accuracy of transfer of data from order sheet and invoices to dispatch sheet
Adherence to truck dispatch schedule
Accuracy of loading based on the route order (route invoices)
Route dispatch time schedule adherence
Customer Service
Understand and manage processes that impact the customer
Customers are engaged in a professional and friendly manner that reflects the
company values and customer service standards
Zero tolerance of poor customer service
Demonstrate a service culture
All customer communication is conducted in line with the company standards and procedures
Stock Management
Understanding of store budgets
Accurate stock allocation and reconciliation
Stock loss is contained within defined standards
Customer returns and damaged goods are processed according to defined procedures and standards
System and Process Management
Accurate and timeous input and extraction of data according to standard operating
System modifications managed according to standard operating procedures.
System related problems are identified and reported according to standard operating
Participate in continuous system improvements
Reporting and People Management
Reports are completed as per the procedural requirements
Tracking documentation and administration is completed according to the required
procedures within given time parameters
Dispatch errors are maintained below the approved error percentage and are
recorded, investigated and reflected in reports
Drive a culture that emphasises quality, continuous improvement, key employee
retention and development, and high standard of performance
Conduct Performance Management (Goals for Growth) in line with company processes, systems and cycles
Non-performance is addressed and remedial action taken
Meetings to discuss, motivate and address deliverables, progress and challenges are
actioned according to company requirements
Uphold company values
Employees are trained and assessed in line with the skills matrix
Development plans are in place and training requirements are identified and managed
Personal development plans are in place and effectively managed
Succession plans in place for business critical roles

Bachelor’s Degree, Diploma/Certificate in warehousing, Logistics and Business Related Course
5 years similar experience
MUST have experience working with SAP- SAP Stock Management/ SAP Materials Management/ SAP BI
Customer service skills
Stock management skills
Teamwork and Integrity
Supervisory skills
Retail management
Basic financial management
Buying and supply chain management
Warehouse / Dispatch management
Planning and organizational skills
Accuracy of loading vs order
Speed of response and effecting changes to duty roster when there is need

Method of Application
Qualified candidates are encouraged to send CVs quoting relevant skills and experience to careers@britesmanagement.com
Interviews will be conducted on a rolling basis until the position is filled